Contact Customer Care

Please visit The Globe and Mail’s Knowledge Base, Feedback and Customer Care Centre at
Our Customer Care Representatives can be reached by phone at 1-800-387-5400. They are available during the following hours (Eastern Standard time): 
Monday-Friday:  6:00am – 7:30pm

Saturday:  6:00am – 3:00pm

Sunday:  8:00am – 1:00pm 

Common reasons to contact Customer Care:

  • Which promotions and discounts are available
  • What time you should expect newspaper delivery in your area
  • Filing delivery complaints
  • Advising your newspaper carrier of a particular delivery instruction
  • Changes in your delivery service
  • Terminating your subscription
  • Making changes to your subscription
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  • 27-Sep-2017