App 5.0: Feedback & support for the new Globe app

Direct Link to Q&A:
https://globeandmail.happyfox.com/kb/section/70/

Learn more about the digital changes at The Globe and Mail here:
http://globe-ux.format.com/about

Users can provide feedback about their experience with the new iOS and Android app via:

  1. Contact Us form in the app
  2. Email :   uxlab@globeandmail.com

Users can request support via:

  1. Happy Fox Knowledge Base – Contact Us page: https://globeandmail.happyfox.com/new
  2. Chat via Happy Fox (Customer Service Knowledge base): https://globeandmail.happyfox.com/home
  3. Social Media
    a.  Twitter @globehelp
    b.  Facebook messenger @theglobeandmail
  4. Phone
    a.  Customers can call our digital technical support line at 855-813-6111 between      6am – 7:30pm M-F, 6am – 3pm Sat and 8am – 1pm Sun (all EST)
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  • 28-Sep-2017
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